We want to make working with us easy! We pride ourselves on excellent customer service and efficient systems.
If your questions are not answered on this page please contact us.
You must submit an invoice which contains at least the following:
For further details of the applicable Taxable Supply Information as required under s19E of the Goods and Services Tax Act 1985, please refer to the IRD website for full details.
This means that your invoice must display a valid seven digit PO number on it, starting with “11xxxxx”. Your invoice will be returned if it does not have a PO number on it. The only exceptions are where you have a contract number, voucher number, or if a direct debit or automatic payment has already been set up.
Please see our NPDC General Terms and Conditions of Purchase for details on your terms of supply to us.
You can send your invoices to us by email or post.
Email: accountspayable@npdc.govt.nz
Post: Accounts Payable, NPDC, Private Bag 2025, New Plymouth 4342
Phone: 06 759 6060 and ask for Accounts Payable
You will be paid on the 20th of the following month from the date of your invoice, providing the invoice is received before the 15th of the month and is compliant with our invoice requirements (see ‘What does your invoice need to show’ section above).
If you have an issue or you have not received payment, we will try to resolve our concern within 48 hours of receiving the request (see the ‘Still haven’t received your payment?’ section below).
Call our accounts payable team on 06 759 6060.
Either the invoice hasn’t arrived to us yet or we are still waiting for the relevant staff member to approve the invoice.
Please call first, don’t resend the invoice unless you have talked with us.
New suppliers must complete a new supplier pack before supplying goods and services to us.
Please ask the person you are supplying goods or services to at the Council for a supplier pack to complete.
We have a procurement policy to outline the procedures around the purchase and supply of goods and services.
We take health and safety seriously.
All our contractors (including contractors' sub-contractors) are required to go through an approval process to evaluate their health and safety management system and qualifications before they can tender or be considered for work.
See our contractor information page for details.
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Page last updated: 03:32pm Fri 17 May 2024